Refund policy

Returns & Replacements

We are a very small business and embroider each hat by hand and then ship out that day. We try our hardest to get it to you as fast as possible in the highest quality (typically that day or next day when possible). It is very difficult to keep up with some of the larger companies so bare with us if the post office is delayed or you have an issue, we stand by our product and just ask that you know that we care.

All items to be returned or exchanged must have their original tags still attached. We will not accept returns or exchanges for any items that have been washed, dried, damaged, stained or which contain any odors.

• Items must be returned or exchanged within 30 days from date of shipment arrival.

• If a refund is due it will be made to the customer via their original method of payment (minus shipping charges).

Shipping costs for any non-damaged or non-flawed returns or exchanges will be the customer's responsibility. We will pay the shipping for an exchanged item.

Please contact via email info@chicagoflaghats.com and send return packages via regular USPS mail to:

Chicago Flag Hats Inc.
Attn. Returns
615 Periwinkle Turn
Chicago, IL 60914