Refund policy
We're a two-person family business, and every hat is stitched to order. Please check the size guide before you order, because every return costs us a hat and the postage.
Returns and exchanges
- You can return or exchange a hat within 30 days of delivery.
- Hats must be unworn, unwashed and in the condition they arrived in.
- Custom hats made to your design can't be returned unless they arrive damaged or with a mistake.
How to start a return
Send us a note with your order number and whether you'd like a refund or a different size. We'll reply with the return address and next steps. Please don't mail anything back before you hear from us.
Refunds
Once we receive the hat, we refund your original payment method within 5 business days. Original shipping isn't refunded, and return shipping is paid by the customer unless the hat arrived damaged or we made a mistake.
Damaged or wrong hat
If your hat arrives damaged or isn't what you ordered, send us a photo within 7 days and we'll make it right at no cost to you.